In the great Zen tradition of teaching stories, Marc Lesser relates his own personal and professional trials as he navigates the delicate path of managing a successful business while staying true to his spiritual roots. Struggling through a difficult economic climate, he also faces the usual challenges of running a growing company - meeting payroll, balancing cash flow, hiring and firing employees, and maintaining relationships with vendors and customers. ZBA provides readers with intimate, helpful advice, while acknowledging the paradox of applying spiritual practice to the business world.

 

The sixth edition of this popular introductory text on business administration and management has been fully updated to incorporate the latest issues. In maintaining the successful formula of the fifth edition, it is still the best British text on the market and remains on the recommended reading lists for many courses. User-friendly in its approach, this text covers a wide range of issues including small business, ethics, total quality management and women in management.

 

Written from both a practical and educational point of view, this book explains in detail the business environment, the workings of an office and the impact of technology on routine office activities and efficiencies. It explains the essential administration and reception skills in a step-by-step approach. The impact of technology on the office is presented in a style suitable for the beginner, and yet comprehensive enough to enable a student to make informed decisions about technology. Divided into 5 units, each unit begins with an introduction/preview and ends with chapter summaries and short questions based on the FETAC examination format. The assignments aimed at promoting self-study, group discussion and project work are also provided at the end of each unit. Written for FETAC Level II Information Systems & Administration syllabus, it is also suitable for: HETAC Office Information Systems (Higher Certificate); FETAC II Business Administration; Institutes of Technology - Office Information and Systems Syllabi; City & Guilds - Information Technology and Business Administration courses; RSA - Secretarial Procedures Level II; and, Pitman - Office Practice Level II.